General Terms and Conditions for Consumers, as at 31.10.2020

  1. Scope of application

Our General Terms and Conditions apply to all written and telephone orders as well as all orders in our online store and are accepted and recognized by the customer with every order. Our General Terms and Conditions are available on the Internet at www.irvalda.com/agb.

  1. Conclusion of contract

The presentation of goods in the webshop does not constitute a binding offer in the legal sense. It is merely an invitation to the customer to make an offer. The customer’s order and payment therefore constitute an offer. A contract is only concluded after acceptance on our part. An order is only possible if all mandatory fields marked with * in the order form are completed. If information is missing or if we are unable to fulfill the order for other reasons, the customer will receive an error message. Before finally submitting the order, the customer is given the opportunity to correct his order. The customer receives supporting detailed information directly during the ordering process. The customer is bound to his order for two working days from receipt of this order. The statutory right of revocation (right of withdrawal) remains unaffected. As soon as the order process has been completed, the customer will receive an e-mail confirmation of receipt of the order. This does not constitute our acceptance of the customer’s offer. The customer will receive an invoice within two working days confirming acceptance of the offer, which means that the contract has been concluded. The contract is stored by us. The customer can request information about the contract at any time by e-mail at hallo@irvalda.com. Unless otherwise agreed, the customer undertakes to pay the purchase price in full at the latest upon conclusion of the contract. The goods will not be delivered until the amount has been credited to our bank account. All offers and promotions in our advertising and online store are only valid while stocks last. All prices are total prices. They include all taxes including VAT and duties but exclude shipping costs. The amount of the shipping costs can be found under point 8 of the GTC. The webshop is geared towards Austria, in exceptional cases we also deliver to other countries.

  1. Cancellation policy:

Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you have received the goods. To exercise your right of withdrawal, you must complete and sign our withdrawal form and send it to us by e-mail to hallo@irvalda.com or by post to:
Hochzeitsatelier „Irvalda“ e.U.
Ms. Iryna Domann
Müglendergasse 6/3
A-1170 Vienna
. We kindly ask you to use our binding withdrawal form. You will receive confirmation from us that we have received your withdrawal. To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period. Consequences of withdrawal If you withdraw from the contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. No fees will be charged for the repayment. We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods. You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. The costs for the return shipment are to be borne by you. A revocation for our goods is only possible if they are returned to us in their original condition with labels and unworn. Otherwise, withdrawal is not possible. You only have to pay for any loss in value of the goods or keep the goods. In these cases, we will send the goods back to you and there will be no refund. End of the withdrawal policy

  1. Exclusion/expiry of the right of withdrawal

There is no right of withdrawal for the delivery of goods that are not prefabricated, but for the production of which an individual selection or production for the customer is decisive or which are clearly made to the personal needs of the customer. The right of withdrawal therefore only applies to standard dresses, not custom-made dresses or dresses that deviate from the standard product (other lengths, laces, long sleeves, opaque, etc.). A withdrawal for our goods is only possible if they are returned to us in their original condition with labels and unworn. Otherwise, withdrawal is not possible. You only have to pay for any loss in value of the goods or keep the goods. In these cases, we will send the goods back to you and there will be no refund. We hereby expressly point out that the colors of the dresses look and are displayed differently on each customer screen. The actual color and texture of the fabric of the dresses may therefore not match the color and appearance displayed on your screen. Complaints regarding the color and appearance beyond point 3 are also excluded.

  1. Contract language

The contract, order and business language is German.

  1. Delivery

Deliveries are possible in Austria and the EU.

  1. Validity of the prices

All prices are total prices. They include all taxes including VAT and duties but exclude shipping costs. The amount of shipping costs can be found under point 8 of the GTC.

  1. Delivery costs per order and delivery address

Depending on the product, the delivery costs are offered in the store before payment for the goods ordered. When placing the order, the customer expressly accepts and agrees to the delivery costs offered.

  1. Delivery dates

You will receive confirmation of delivery dates for your goods from us during order processing. As delivery times may be longer, especially for custom-made products, it is possible that the final delivery dates may be delayed. www.irvalda.com may exceed these dates by up to 10 working days. The customer is not entitled to cancel the contract for reasons of delayed delivery.

  1. Payment

What payment options do you have for your order? Prepayment: Payment is possible via instant bank transfer and your own bank transfer.
Credit card: We accept Mastercard and Visa
PayPal: You can pay easily and securely with PayPal.

  1. Retention of title

We reserve title to all goods delivered by us until the purchase price has been paid in full.

  1. Warranty and complaints

Complaints based on statutory warranty claims or other complaints can be made at hallo@irvalda.com. Consumers also have the option of contacting the EU’s online dispute resolution platform: http://ec.europa.eu/odr.

  1. Electronic communication

You agree that contract-related communication may take place in electronic form.

  1. Data protection

You can find our detailed data protection notice at https://www.irvalda.com/datenschutz.

  1. Disclaimer for external links

Our website contains links to other sites on the Internet. The following applies to all these links: We expressly declare that we have no influence whatsoever on the design and content of the linked pages. We therefore hereby expressly distance ourselves from all content of all linked third-party sites on www.irvalda.com and do not adopt this content as our own. This declaration applies to all links displayed and to the content of the pages to which links lead.

  1. Image rights

All image rights are held by us or our partners. The use of images, even in part, is not permitted without our express consent.

  1. Text rights

We expressly point out that you may only use texts and descriptions from www.irvalda.com if you link from this text to www.irvalda.com and refer to the corresponding location.

  1. Applicable law

The application of Austrian law is agreed for all legal transactions to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

  1. Place of jurisdiction

The competent court at the company’s location in Vienna is agreed as the place of jurisdiction.

  1. Provider identification / Imprint

www.irvalda.com/impressum

  1. Revocation form

Please click on the image to view, download or print the form as a PDF.